Total Triage
If you need help with a medical or admin request, contact us online.

Your Appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can leave a voicemail on our dedicated ‘cancellation line’ or speak to one of our reception team.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
Emergency Information
An emergency is a situation where someone is experiencing a loss of consciousness, heavy bleeding, suspected broken bones, chest pain, breathing difficulties, an overdose, has swallowed something harmful, poisoning or has a deep wound.
If the situation is life threatening go to your nearest accident and emergency hospital or call 999.
Find out more about what to do in an emergency on the NHS Choices website – www.nhs.uk
Accident & Emergency Departments in Sheffield
Adults
Northern General Hospital; Herries Road, Sheffield, S5 7AU
Children
Sheffield Children’s Hospital; Western Bank, Sheffield, South Yorkshire, S10 2TH
Eye Emergencies
An emergency eye care service is available at the Royal Hallamshire Hospital;
Opening times: Mon, Tues, Wed and Fri: 08:15 – 16:30 and Thurs: 08:15 – 15:00
Please note: Children under 16 will no longer be seen at the Eye Casualty at the Royal Hallamshire Hospital.
Children requiring emergency eye treatment should instead be taken to the Sheffield Children’s Hospital Emergency Department which is fully equipped to deal with children with eye problems.
Dental Emergencies
For all dental queries and emergencies, please call 111 for advice.